The Relationship Between Service Quality Experiences and Customer Satisfaction
Essay by eytabaharudin90 • December 16, 2017 • Thesis • 5,163 Words (21 Pages) • 1,456 Views
Essay Preview: The Relationship Between Service Quality Experiences and Customer Satisfaction
FACULTY OF BUSINESS MANAGEMENT, UNIVERSITI TEKNOLOGY MARA
BM232 – OFFICE SYSTEM MANAGEMENT
ADVANCES RECORDS MANAGEMENT (ASM501)
Title:
Electronic Performance Appraisal for CIMB Group Berhad
PREPARED FOR;
ENCIK ZULKIFLI ABDUL RAHMAN
PREPARED BY;
NAME
STUDENT ID
NOR HAZITA BAHARUDIN
2013154385
MUHAMMAD RDIHWAN ABD MUTHALEF
2013575433
NURSEHA MOHD YUSOF
2012439884
MAHNOM ANUAR
2015736175
Submission Date;
26th November2017
Contents
ACKNOWLEDGEMENT4
1.0 INTRODUCTION5
1.1 Objectives and Significance5
1.2 Describe Members’ Tasks6
2.0 COMPANY BACKGROUND7
2.1 Introduction of the Company7
2.2 Missions and Visions8
2.2.1 Mission8
2.2.2 Visions8
2.2.3 Core Values8
2.3 Product and Services9
2.4 Organization Chart10
3.0 Electronic Document Management System11
3.1 Introduction to the Electronic Performance Appraisal11
3.2 Type of Electronic Files Kept in the System12
3.3 Method Used In Organizing the Electronic13
3.3.1 Alphabetical Storage Method13
3.3.2 Numerical Storage Method13
3.3.2 Subjective Storage Method14
3.3.4 Geographic Storage Method14
3.3.5 Chronological Storage Method14
3.4 Identify the Records Storage Media Used To Keep the Electronic Files15
4.0Procedures/Process/Workflow of the System19
4.1Creation and Storage19
4.2Distribution and Use of the Electronic Files22
4.2.1 Distribution of the electronic files22
4.2.2 Use of the electronic files23
4.3 Maintenance of the Electronic File23
4.4 Retention and Disposition Process of the Electronic Records24
5.0 Advantages and Disadvantages of the Electronic Performance Appraisal25
5.1 Advantages25
5.2 Disadvantages27
5.0 CONCLUSION28
7.0 RECOMMENDATION29
REFERENCES30
Appendices31
Cover Letter 134
Cover Letter 235
ACKNOWLEDGEMENT
Praise is only to Allah S.W.T. for the bounty and blessing to us. First and foremost, we would like to extend our deepest appreciation to En. Zulkifli Bin Abdul Rahman for his invaluable guidance and advice. He inspired us greatly to work in this project. His willingness to motivate us contributed tremendously to our project. We also would like to thank him for showing us some example that related to the study.
In addition, we would like to take this opportunity to thank CIMB Group Berhad, for providing useful and valuable information that enable us to complete this project.
Finally, an honourable mention goes to our families and group members for the understandings and supports in completing this project. Without helps of the particular that mentioned above, we would face many difficulties while doing this project.
Last but not least, our gratitude and appreciations to all people who involved directly or indirectly in helping us to complete this group project.
Nor Hazita Baharudin
Nurseha Mohamed Yusoff
Mahnom Anuar
Muhammad Ridwan Abd Muthalef
November 26th, 2017
Faculty of Business Management
Universiti Teknologi MARA Malaysia
1.0 INTRODUCTION
1.1 Objectives and Significance
The objective of Records Management Program is to create right information and records, make records available for the right individuals, to ensure records are created and maintained in an appropriate format. Moreover, it is to ensure records are available at the right times and the right places.
Records management is a highly important part of business. It may not be as glamorous or exciting as many of the other facets, but depending on the type of information a business deals in, the loss of records held
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