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Report on tata indicom

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OBJECTIVE:

The main purpose of the Sip is to get the real life experience of the corporate world. The objectives of the executing training are as

Follows:

* To develop practical knowledge with theoretical aspects- The main objective but important is to cultivate the interpersonal skills of student engaged in summer internship program. The training is given by the company guide to the SIP interns.

* To develop interpersonal skills- The main objective but important is to cultivate the interpersonal skills of student engaged in summer internship program. The training is given by the company guide to the SIP interns. In this we learn about corporate etiquettes & we develop our faith in organization.

* To learn corporate environment practically- The main objective of executing training is to learn practical corporate environment so that the intern can be aware of the practical look in the company. For example- in the industries we learn its working culture, environment, and to satisfy the customer.

* To contribute for the SIP company- When a company assigns an intern for itself then it hopes his/her contribution for it during summer internship program. So the contribution for the SIP Company is to be an affective objective of on the job training. An SIP intern should contribute lot for the SIP Company so that he/she can get the final placement and delight the organization.

* To sale product -The major and crucial objective of the training is to sale product. The intern's performance is based on the selling of product. If an intern proves himself/herself then he/she may get the final placement by the company. To selling product is entirely based on the intern's selling skills.

* To get final placement- The main objective of the training is to get final placement from the Company also. It is entirely based on the performance of the SIP trainee.

Analysis of performance

* 19th to 24th March :- In this we have to control the NPA it means that we have getting a list of different area and the list which is given to us is a deact case it means the operator want to disconnect the connection and he never wants to take the same connection.

* 26th to 31st March: - In this we have done same thing that we have done on till 19th to 24th March we have to control on NPA and NIU and also see that whether the operator had not change the connection on the same NIU.

* 2nd April to 7th April: - After completion the first project we have attend the training camp the person who had given the training to us is Mr. Anuj Tendon they are in ABU (Access Business Unit) Department as well as they give us a lot of information about telecom industry and also told us that right now

* Tata Indicom is on which position in India in telecom industry it stand on 3rd position and also said that what is the process to taking the connection of STD/PCO and how it works they all told in this training camp they also told us that our segment is STD/PCO and our target customer is only this STD/PCO they have 2 type of segment have (a) PTB (Pre telecom Booth) (b) CCB (Coin Collection Box) both have different features PTB (Pre Telecom Booth) all the telecom material will be provided by the company and in CCB(Coin Collection Box) the company will provide on one CCB box, NIU, and Glow sign board only three things they will provide.

Bonus 4100 Growth Plan:-

Total Package Plan :- 4,100

Refundable Security:- 4,000

In Credit :- 100 (Talk time 89, service tax 11)

Basic 1500 Chum Plan:-

Total Package Plan :- 1,500

Refundable Security :- 1,000

In Credit :- 500 (Talk time 445.50, service tax 54.5)

CCB Wall Amount Bundled Plan

Total Package cost : - 2,800 + Tax

Refundable Security : - 500

Sale of Equipment : - 2,250 + Tax

Initial Credit : - 50 (Talk time 44.5, service tax 5.5)

CCB Unbundled Plan

Total Package cost : - 1,500

Refundable Security : - 1,000

Sale of Equipment : - Nil

Initial Credit : - 500 (Talk time 445.50, service tax 54.5)

* 9th April to 14th April: - While giving the training they told us about the channel structure of the work that how they work and what is the process

the work by seen you on this diagram.

Distributor Sales Executive (DSE):- Responsible for all pre and post sales activities including conducting operator interviews, proper documentation of SAF, Operator agreement, etc.

Distributor Revenue Executive (DRE):- Responsible for servicing PTB operators in terms of providing required prepaid recharge coupons. Responsible for all merchandising activities in a given territory.

Junior Engineer (JE):- Responsible for all the repair and maintenance activities at the operator location.

* 16th April to 21st April: - At last we go with DSE and see that how they talk with the operator and they (DSE) following the company rules or not the form had given to us and we have to fill and marking that DSE (Distributor Sales Executive) so regular we meet 4-5 customer daily

* Sometimes we visit with DRE (Distributor Revenue Executive) and see the same situation that how they made the customer for recharge and for how much amount they are giving for recharge in market we found many types of operator many operators are abused the company many want to return the connection but DRE (Distributor Revenue Executive) he handled that situation.

* 23rd April to 28th April: - During this period we have done a normal survey and done comparison study of Telecom industry

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