Global Communication Corporation Problem Solution

Problem Solution: Global Communication Corporation

Problems are present in every business, culture, and family. Problems are one thing that all business industries have in common and must deal within order to be a successful business. The problems could be big or small and can be internal or external. Problems are not always negative depending how one looks at them and solves them. How a company deals with new or old problems can separate them from their competitors. For a company to be successful there should be a proven process or model in place to solve these types of problems. The 9-Step Problem-Solving Model is one type process that a company, individual, or specific culture could benefit from. The model is a process in which a problem must be distilled that merits solving, apply a problem-solving approach to develop and analyze alternative solutions, and recommend and defend an optimal solution (What is Problem Based Learning). The model helps one understand that there is more to solving a problem than defining and implementing a solution. Each step gives the option to be as detailed or as general as needed. But, of course, the more detailed each step is, the better the outcome could be. What are the 9 steps to this process? We first must begin with a situation.

Situation Background

Global Communications is a company in a situation of financial instability. Other companies have been affecting their financial resources due to better technology and business in other global markets. GC has decided to restructure, but the restructure was discussed without involvement of all the stakeholders, including the workers union. There is now concern from the workers union towards GC for making these announcements of restructure without confiding in them prior.

Issue Identification

Global Communications is facing many issues related to this situation. One is decreased financial stability due to increased competition. Other companies have managed to take business away from GC. This could be related to better technology, cheaper labor, cheaper products, or globalization. GC needs to expand their services overseas to become a global player to assist with these issues. But GC also must face the fact that if expanding their services to other global areas fail then that will cause GC to be in more financial hardship. Another issue is due to GC making the plans for restructure without involving all the stakeholders. This has caused hard feelings from the workers union, employees, and public. The workers union may pull out or decide not to support GC any longer. If this occurs, what will happen with the satisfaction of the employees? GC has recently changed some benefits of the employees, and now with this latest restructure, how are the employees feeling? If they have low morale issues, this could cause productivity to decrease. Knowing all the changes that have been occurring with GC lately and advertisement of potential cutting costs, are the employees concerned with lay-offs? If this occurs, then where will all the employees find work? Ethical dilemmas may then come into play and GC will have to face these issues as well.

Table 1

Issues:

Issues

Decreased financial stability due to

increased competition This is an issue that concentrates on the cause. It is stating the GC is in financial trouble because other businesses have either more, cheaper, better products or better globalization.

Decreased productivity related employee morale. This is a statement that describes possible outcome problems. The way GC handled the process, and the recent changes in benefits, the employee morale is apt to be affected. If employee morale is low, production is affected.

Loss of support from their workers union This, again, is a problem-based on the way that GC handled the situation. If they had consulted the union prior to making changes and decisions, GC may have maintained a better trust with the union. Now, GC may have to face a change in business relations and outcomes.

Ethical concerns knowing that lay-offs

could occur and with recent changes

of other benefits,. This is a statement related to what has occurred at GC in the past and present. GC recently changed employee benefits, and now if there is lay-offs related to cutting costs, there could be concern about plans and consequences.

GC needs to become a global player expanding to oversea markets. This is a problem related to their financial instability. GC feels that since the competitors are active in other countries, then GC needs to extend to compete with the other companies. But, what happens if expansion fails, GC will be in more financial need.

Opportunity Identification

Just as there are issues with every problem, there are opportunities as well. GC has the potential to increase their profitability. They can do this by reducing prices, increasing productivity, cutting expenses, or expanding to other global areas. If they can expand to other market areas, this will offer their services and supplies to a larger population, hopefully; causing increase in productivity. When GC expands to other global areas, this could allow their current employees to relocate overseas if they desire. Many company employees like the challenge and change and will be honored to be offered this chance. Even with current employees relocating, this expansion into global markets will open up additional employment and jobs to the residents of Ireland and India. I think this is a significant opportunity because it lets those countries know that we support and trust them. When GC expands to other global areas, the expansion of the company will contribute to an increase in customer satisfaction. It will allow more availability, services, and technology to their customers. Customers that have more technology and availability to choose from will make them more satisfied and loyal customers.

Table 2

Opportunites

Opportunities

Increased profitability GC needs to expand there services, reduce prices, cut position, or other actions that will assist in increase in profit. If they can do this, they should be able to increase profitability in 3 years.

Customer satisfaction with expansion of services and technology Since GC's competition is providing better and variable services to their customers, for

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