Conflict Resolution

One very important aspect of Conflict Resolution is to identify a safe place for negotiation, as outlined by the Office of Quality Improvement & Office of Human Resource Development (www.ohrd.wisc.edu/onlinetraining/ resolution/stepsoverview.htm).

A neutral , private room that is not "owned" by either party in the conversation would be a safe place in which each stakeholder could feel comfortable taking the risks that are usually involved in honest communication about important, meaningful topics and issues. An affirming environment where the atmosphere is positive and respectful will allow for the parties involved to be able to communicate more effectively. It is also necessary to establish an appropriate and acceptable time to hold the meeting. A complex issue may not be able to be negotiated in ten or fifteen minutes, so be sure to allow for more time on these type of discussions. It may be necessary to start the discussion in the short time you have available and then schedule a follow-up discussion if the scope of the topic requires more time to reach a consensus.

It may be necessary to consider the use of a mediator to help resolve the conflict at hand. As defined by The Association for Conflict Resolution (http://www.acrnet.org/about/CR-FAQ.htm#whatisCR) Mediation is a voluntary and confidential process in which a neutral third-party facilitator helps people discuss difficult issues and negotiate an agreement. Basic steps in the process include gathering information, framing the issues, developing options, negotiating, and formalizing agreements. Parties in mediation create their own solutions and the mediator does not have any decision-making power over the outcome. A mediator is an impartial third party who helps facilitate the resolution of conflict between two or more parties. A mediator can be very helpful since they can impartially focus on the process allowing the people involved to fully participate in the discussion. This can be especially helpful when there are significant power differences between the parties involved, or when one party requires additional support and assistance to effectively participate in the negotiation.

It is critical that the facilitator of the meeting address the ground rules for the discussion is his or her opening statement to ensure the likelihood of a civil, constructive dialogue. These ground rules will be statements that reflect people's best intentions