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Autor: anton • July 23, 2011 • 976 Words (4 Pages) • 14,175 Views
A notable fast-food company such as Macdonald targets primarily the younger generation Ð²Ð‚" Ð²Ð‚?Happy MealsÐ²Ð‚™ for children aged 5-10, featuring children in its societal programmes(1) to possibly give parents the idea that MacDonald cares for children Ð²Ð‚" MacDonald also has a Ð²Ð‚?Moms PanelÐ²Ð‚™(17) and uses Ð²Ð‚Ñšcartoons, toys, schools, charities and even parents to reach its youngest customersÐ²Ð‚Ñœ(18). But why children? They do not have the buying power nor the ability to consume as much as adults and thus bringing in more sales. The focus on children could be a strategic move as children are impressionable and setting a good impression would be important as todayÐ²Ð‚™s children are the tomorrowÐ²Ð‚™s future Ð²Ð‚" the concept of customer equity.
The other primary segment would be teenagers. Out of the four Ps Ð²Ð‚" price, product, place and promotion Ð²Ð‚", in terms of product, place and promotions it is marketed in a more Ð²Ð‚?hip and coolÐ²Ð‚™ way. For example the products are westernised and promoted with the slogan Ð²Ð‚?IÐ²Ð‚™m Loving ItÐ²Ð‚™(2). Moreover MacDonald/MacCafe outlets are located at prime areas in Singapore, such as Marina Square and Takashimaya where teenagers would be most likely to be at(3).Therefore, I conclude that teenagers are the second part of the targeted primary segment.
Another target segment would be Muslims, MacDonaldÐ²Ð‚™s foods are all halal certified.(5)
Other then age, I feel, in terms of buying behaviour, despite the somewhat high price, teenagers are enticed as burgers and fries are western based, less of a hassle to consume Ð²Ð‚" compared to hawker centre food Ð²Ð‚", being greeted by a contemporary dining experience with facilities like Wi-Fi access, cashless payment(4) and a wide menu to choose from. Another target minor segment would be Muslims, as MacDonaldÐ²Ð‚™s foods are all halal certified to meet the needs of the Muslim minorities.(5)
2)Needs are essentially state of felt deprivation, needs are basically part of a human make up. Basic needs include physical, social and individual needs. Physical needs are like food, clothes and shelter. Social needs are like affection and sense of belonging, whereas individual needs are like knowledge and self-expression.
For example, as far as physical needs go, a MacDonald consumerÐ²Ð‚™s need in contemporary goes beyond food. But rather a contemporary dining experience with facilities such as Wi-Fi access, music, air-conditioner, a wide menu to choose from or a place that is opened for 24 hours Ð²Ð‚" inclusive of food, shelter and amenities. These needs are possibly due the fact that laptops are becoming a necessity and Wi-Fi access is needed Ð²Ð‚" this is a case where businesses adept as Wi-Fi is a form that is shaped by culture -, moreover MacDonalds is no longer just a restaurant, it is now more of a Ð²Ð‚?hang out spotÐ²Ð‚™ Ð²Ð‚" where people simply sit around. (6)
The needs of those aged 5-10 however are much different; parents need a Ð²Ð‚Ñšwider choice of wholesome sides and drinks available to encourage their children to eat healthyÐ²Ð‚Ñœ(7). Furthermore according to appendix 7, Ð²Ð‚Ñšcustomers are increasingly concerned about eating well, living well.Ð²Ð‚Ñœ ; with Singaporeans being more health conscience, parents would want their children to eat healthy.
As for the Muslim community, their needs include the former but requiring their food to be halal. (8) There is also the need for convenience, which includes delivery Ð²Ð‚" which is common Ð²Ð‚" in contemporary and foods that are easy to unwrap and consume.
3)Marketing offers fulfil consumerÐ²Ð‚™s needs and wants, they are combinations of products, services, information or experience offered to a market Ð²Ð‚" or rather advertised Ð²Ð‚" to satisfy a need or want. However marketing offers