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Workplace Observation Paper

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The organization I work for is DBS, it is ÐŽ§a world leader in the development and manufacture of compact, professional infra-red electronic testing tools. The company was founded in 1940, it has more than 2,000 employees around the world. DBS products are used by technicians and engineers in service, installation, maintenance, manufacturing test and quality functions in a variety of industries throughout the world. I have only worked for DBS for 4 months and I am proud to be part of the organization. The work environment is wonderful, educational and enjoyable.

Organizational Policies

In DBS, the policies are an important management tool. Policies reflect the ÐŽ§rulesЎЁ that control the performance of the organization processes. Every company that my organization has around the world are subject to follow through the company policies. All employees are responsible to understand every policy no exemptions. They have to sign a document, which states that they read the companies policies, and understand that they need to follow them and will be liable if they do not.

The policies in my organization helps employees understand the expectations about the work environment, communicate standards of action and behavior as well as helping new hires get up to speed about how things work in the organization. In addition, it helps increase professionalism and efficiency in the organization as well as to protect the company from possible legal actions. The policies also help management attain reasonable assurance that business risks are managed efficiently as well as the success of the organization.

The policies of the organization are developed and operated under a system of internal controls that:

„h Protects the assets of the organization

„h Verifies the accuracy and creditability of accounting data

„h Helps the organization promote effective and reliable business outcome

„h Protects the employees

„h Affiliates to provide managerial policies

„h Verifies that the company is in compliance with all policies and regulations

Complies with the Sarbanes-Oxley Act of 2002

Conflict Management

Unmanaged conflicts and disagreements can harm work and personal relationships. I have experience conflicts and disagreements at first hand. Two of my co-workers do not get along are constantly in disagreement. Their conflicts are often caused by communication failures but particularly because one of them does not listen. The company uses mediation to help employees discuss and solve problems between employees. Normally the managers act as the mediator, listen to both employees, and help them improve their communications by setting up rules for them. In addition, to having mediations DBS has decided to provide workshops in house to help employees resolve conflicts in the work place. These workshops will start next month and refreshers will be given every six-month to those that want to take them and for those that are asked by their managers to attend. The workshops will help the employees with effective strategies that work in various conflict situations from small disagreements to explosive confrontations. They expect that the long ÐŽVterm results for the employees and the organization will be ÐŽ§less stress, greater harmony and improved productivityЎЁ.( DBS news letter, May 2005). In



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