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Networking and Telecommunication System

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ASM551: NETWORKING AND TELECOMMUNICATION SYSTEM

QUIZ 2

NAME: MUHAMAD FIKRI BIN ABDULLAH

STUDENT ID: 2017709647

Class: NBS7B

Quiz 2 due at 12 midnight.  Answer all and submit in My Drawer.

Part A (30 marks)

  1. Identify five (5) business applications that require the telecommunication technologies. Explain their purposes.

(10 marks)

        a) Teleconferencing

-Makes use of small inexpensive cameras and the multimedia system onboard many computers to make this technology feasible at low cost.

      b) Data conferencing

        -  Allows two or more users to exchange date

        -  Simultaneously edit documents while talking on a conference call.

      c) Chat and Instant Messenger

- A communication mode between the immediacy of chat and the uncertain response time or email

        -  A variant of email.

 

       d) Email conferencing

        -  Email conferencing is a well established means of communication.

        -  The time delays tend to negate the ability for real-time negotiations.

        e) Telecommuting

      -   Working at the office without having to go to the office.

-  Promotes the idea that many people do not have to go to an organized building to do their job.

  1. Define telecommuting. Identify one advantage and one disadvantage to both organization and employees.

(6 marks)

Telecommuting, in its simplest definition, means working at the office without having go to the office.  The alternative, telecommuting, is to work at home.

Advantages

Organization

Reduces overall cost due to

-        Less office space

-        Less parking space        

Employee        

-Less travel and expense of travel        

Disadvantages

Organization

-Loss of office synergism and teamwork

Employee

-You are never from work

  1. Briefly explain four (4) strategies to achieve user satisfaction in network management.
  1. marks)
  • Know your customer: In order to provide the best service possible, IT needs to know everything about the customer.  And they shouldn’t have to run around tapping various databases to get the full picture.  Instead, they should look into something like a configuration management database (CMDB) to quickly get an aggregated, data-rich view.
  • Knowledge management: This should be considered table stakes when it comes to service as it allows IT to maintain expertise and domain knowledge even when an expert transitions off the team. With a strong knowledge base in place, IT can ask the right questions and find a solution quickly.
  • Do-it-yourself intelligence: There’s nothing wrong with sharing this knowledge with customers as well. Today’s typical end user is far more sophisticated than even five years ago, and many people like to do it themselves for faster resolution. Knowledge from previous incidents can be quickly filtered down to the relevant information and presented to the customer in an easy-to-search database.
  • Risk mitigation: Sometimes the best service for a customer is service they don’t even know they’re getting. By following the above with the right technology, technicians can analyze the potential impact of an incident using multiple sources of data from across the business.
  1. Explain the following:
  1. Digital Subscriber Line (DSL)
  2. Integrated Services Digital Network (ISDN)
  3. Synchronous Optical Network (SONET)
  4. Asynchronous Transfer Mode (ATM)
  5. Asymmetric Digital Subscriber Line (ADSL)

(10 marks)

Digital Subscriber Line (DSL)

Digital subscriber line is a family of technologies that are used to transmit digital data over telephone lines. In telecommunications marketing, the term DSL is widely understood to mean asymmetric digital subscriber line, the most commonly installed DSL technology, for Internet access.

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