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The rights of the service users

The service users have many rights explained by the Care Value Base which was devised by the Care Sector Consortium in 1992.

The Care Value Base's aim is to improve the quality of people's lives in care.

Anti-discriminatory practice

There are four main aspects of discrimination and these are: Direct, indirect, victimisation and harassment.

These are all happening in our society today. These are now notified and made to avoid in nurseries, schools, high schools, collages, working environments and so on.

Direct

Direct discrimination is when you discriminate to an individual directly, whether this is made clear or not to the client. It may be that the client is excluded from the group for a particular reason or even that the client is not been successful in admission for a nursery.

Here are some examples of direct discrimination.

Example 1

A mother seeks admission to a nursery school for her son who has hirschprung's disease (Birth defect in which some nerve cells are lacking in the large intestine.) The school says that they could not admit him until he is toilet trained. That is their policy for all children. Hirschprung's disease may lead to the late establishment of bowel control. The refusal to admit the boy is for a reason related to his disability and is therefore is discriminatory.

Example 2

A pre-school leaves a child behind when the rest of her class go to the park to see a puppet show. The girl has learning difficulties and the staff consider that there is no point in taking her as she will not understand the show. The decision not to take her to the show is for a reason related to her disability and therefore is classed as discrimination.

(Examples taken from website:www.surestart.gov.uk/_doc/0-9E5AEC.pdf)

Indirect

Indirect discrimination is when discrimination is directed at a specific client group rather then on a one-to-one. Examples are: Women, Men, Children, animals etc.

Indirect discrimination happens all the time throughout our society. It has been recognised for years and people are trying to notify and overcome the problem. Here are some examples of indirect discrimination.

Example 1

A lady in a work place is carrying the same job role and work load as a man the same age and the same amount of experience. But they are on a different wage. The man is earning a higher salary as the lady because the lady is presumed to have maternity leave and look after her children. Therefore this is indirect discrimination.

Example 2

Year 11 students are preparing for their GCSE's. All the boys in the English class are put in the foundation examination and the girls are put in the higher examination. The reason for this is explained that boys are statistically known to get a lower mark then girls. Therefore this is indirect discrimination.

Victimisation

Victimisation is when someone is treated less favourably. This term is normally used when victimisation is in action with a group of ethnic minorities for example. This could be in a number of different scenarios. Here are some examples of this:

Example 1

Coloured people getting paid less and charged more then white people. This is a form of victimisation.

Example 2

A high school tried to enforce a girl Muslim to wear her yashmack outside of school hours, not during. This is a commonly known form of victimisation.

(Fact taken from: ITV news and National Newspapers.)

Harassment

Harassment is a serious offence that can be committed intentionally or even unintentionally. There are many different types of harassment, as listed below:

* sexual

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