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Leadership Styles Influencing Employees’ Working Performance in Financial Sector Within Peninsular Malaysia

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LEADERSHIP STYLES INFLUENCING EMPLOYEES’ WORKING PERFORMANCE IN FINANCIAL SECTOR WITHIN PENINSULAR MALAYSIA

BY

KOH LEH HUI LAU JIA XIN LEW SHU DI NG KAH YUNG SAM KA YING

A research project submitted in partial fulfillment of the requirement for the degree of

BACHELOR OF COMMERCE (HONS) ACCOUNTING

UNIVERSITI TUNKU ABDUL RAHMAN

FACULTY OF BUSINESS AND FINANCE DEPARTMENT OF COMMERCE AND ACCOUNTANCY

AUGUST 2014

Leadership Styles in Service Sector 2014

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Copyright @ 2014

ALL RIGHTS RESERVED. No part of this paper may be reproduced, stored in retrieval system, or transmitted in any form or by any means, graphic, electronic, mechanical, photocopying, recording, scanning, or otherwise, without the prior consent of the authors.

Leadership Styles in Service Sector 2014

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DECLARATION

We hereby declare that:

(1) This undergraduate research project is the end result of our own work and that due acknowledgement has been given in the references to ALL sources of information be they printed, electronic, or personal.

(2) No portion of this research project has been submitted in support of any application for any other degree or qualification of this or any other university, or other institutes of learning.

(3) Equal contribution has been made by each group member in completing the research project.

(4) The word count of this research report is _________________________.

Name of Student: Student ID: Signature:

1. __________________________ __________________ __________________ 2. __________________________ __________________ __________________ 3. __________________________ __________________ __________________ 4. __________________________ __________________ __________________ 5. __________________________ __________________ __________________

Date: ______________________

KOH LEH HUI LAU JIA XIN LEW SHU DI NG KAH YUNG SAM KA YING

10ABB06343 10ABB04637 10ABB04131 10ABB04177 10ABB02456

9859 words

Leadership Styles in Service Sector 2014

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ACKNOWLEDGEMENT

We, Koh Leh Hui, Lau Jia Xin, Lew Shu Di, Ng Kah Yung and Sam Ka Ying, would like to take this opportunity to express our greatest gratitude for everyone who has contributed in our project.

Firstly, we would like express the deepest appreciation to our supervisor, Mr. Satchit Anantha a/l V.Krishnan, who was willing to spend his precious time to guide and assist us in identifying the weaknesses of this project. Besides that, sufficient recommendations were also given by Mr. Satchit. Hence, without his guidance and persistent help, our research project would not have been possible.

Moreover, we are also like to show gratitude to our lead lecturer of Research Methodology and Project, Ms. Lee Voon Hsien for providing us with so much useful information and guidance during the entire period in conducting our project. She has continually conveyed an excitement in regard to teaching this subject.

Additionally, we are grateful to all the respondents who were willing to spend their valuable time to help us in filling up and completing the survey questionnaires. Without their contribution, our research project would not have been completed.

Furthermore, we would like to delicate special thanks to our second examiner, Ms. Ng Shwu Shing for giving us suggestions and recommendations during VIVA presentation. Her suggestions and recommendations are indeed useful and helpful in enhancing this research project.

Lastly, we would like to show our gratitude to everyone who has contributed and helped us in completing this project.

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