Jojo

Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS

Gap Analysis: Global Communications

Thomas Marantz

University of Phoenix

Gap Analysis: Global Communications

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Situation Analysis

Issue and Opportunity Identification

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Stakeholder Perspectives/Ethical Dilemmas

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End-State Vision

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Gap Analysis

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Conclusion

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References

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Table 1

Issue and Opportunity Identification

Issue Opportunity Reference to Specific

Course Concept

(Include citation) Concept

Global Communications did not carefully identify their Union's goals and the media fall-out to outsourcing call centers. The Union underestimated Global's needs in cutting costs and shifting resources to remain a viable company.

Both of these distributive approaches create win-lose situations and can lead to conflict, as compared to the win-win situations created by integrative negotiations (Kinicki & Kreitner, 2003, p. 504).

Global can better combat negative press and a hostile Union, by thoroughly addressing employee issues and actively addressing the media.

"A distributive negotiation usually involves a single issueÐ'--a Ð''fixed-pie'Ð'--in which one person gains at the expense of the other. For example, haggling over the price of a rug in a bazaar is a distributive negotiation," (Kinicki & Kreitner, 2003, p. 71).

Distributive negotiations

The

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