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Hr Policies Of Hsbc Bangladesh

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Executive Summary

Human Recourse Management is a vital part of any organization. This is even more important for a multinational company like HSBC. They have business all over the world. They have branches in Bangladesh. So we decided to do a report on their HR policies and planning in today's global environment.

As students of AIUB we are lucky to get a chance to prepare the report "". While working on it we came to know about various aspects of planning and implementation HRM. In conducting the study we have tried to relate our bookish concept with practical scenario.


Our report is based on personal interviews and gathered information. Most of the data and information was found on the official website of HSBC Bangladesh. We also got much information from the public relation department of HSBC. The interview was an open ended discussion. Where we probed for information.


We tried our level best to omit any mistakes but there were some minor faults. We are hopeful that this report will serve the reader to know about some aspects of strategies, planning and implementation of HR in HSBC. We have tried hard to make this report decent, delicate & perfect. But obviously there must be a chance of making errors & omissions. I hope, the readers will be kind enough to consider those errors.


The HSBC Group is one of the largest banking and financial services organizations in the world, with well-established Businesses in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. HSBC Holdings plc is incorporated in England, with its head office in London. Although the company started in the year 1889 .The establishment in 1999 of HSBC as a uniform, international brand name ensured that the Group's Corporate symbol has become an increasingly familiar sight across the world. HSBC differentiates its brand, from those of its competitors by describing the unique characteristics which distinguish HSBC, summarized by the words 'The world's local bank'. It has the more than US$1,738 billion (Ј942 billion, HK$13,500 billion) at 30 June 2006. HSBC has around 9,500 offices worldwide. And more than 280,000 employees in 76 countries and territories. They have Around 125 million worldwide, with a total e-customer base of over 29 million. HSBC Holdings is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges. The company's US$0.50 ordinary shares are traded on the London, Hong Kong, and Paris and Bermuda stock exchanges and are traded in New York in the form of American Depositary.

In Technology HSBC is a major user of advanced information technology, with an annual spending of US$4.4 billion. Its e-business channels include the internet, PC banking and telephone banking via both fixed and mobile phones. HSBC maintains its own private telecommunications network - one of the world's largest - to deliver IT services to customers and to staff around the world. HSBC web sites attracted 900 million visits during the first half of 2006.

Customer groups HSBC provides its personal customers worldwide with a full range of personal financial services, including Personal Financial current and savings accounts, mortgages, insurance, credit cards, loans, pensions and investments. Consumer Services (including Finance, now a part of Personal Financial Services due to the increasing integration of these businesses Consumer Finance) around the world, facilitates point-of-sale credit to consumers, and lends money and provides related services to meet the financial needs of everyday people. Pre-tax profit grew by 13% to US$5.9 billion for the first half of 2006 compared with the first six months of 2005, led by improved performances in North America and Hong Kong, and strong rates of growth in Turkey, the Middle East and Mexico.

In Commercial Banking HSBC is a leading provider of financial services to small, medium-sized and middle-market enterprises. Pre-tax profit increased by 21% to US$2.9 billion for the first six months of 2006, driven by balance sheet. Growth and enhanced interest spreads. The introduction of HSBC Business Direct in the UK, providing a non-fee internet and phone banking service has reinforced HSBC's strategy to be the best bank for small business. Progress continued towards establishing HSBC as 'the international business bank', with the implementation of a cross-border referral system connecting over 50 sites and 4,000 relationship managers. Customer numbers rose by 8% to 2.6 million, with over one million customers registered for internet banking, an increase of 31%.

In Corporate Investment This customer group provides tailored financial services to corporate and institutional clients, and reported Banking and Markets a pre-tax profit of US$3.1 billion in the first six months of 2006, an increase of 37%. The business was restructured into four product lines: Global Markets, Global Banking, Global Transaction Banking, and Group Investment Businesses. Global Markets includes foreign exchange, fixed income, derivatives, equities and metals sales and trading businesses. Global Banking is involved in corporate and institutional banking, sector management, investment banking, project and export finance, and asset and structured finance.

Global Transaction Banking includes payments and cash management, trade services, supply chain, securities services and wholesale banknotes businesses. Group Investment Businesses provides investment solutions.

In Private Banking HSBC has one of the world's top private banking businesses, providing financial services to high net worth individuals and their families in 82 locations. Pre-tax profit was US$600 million for the first half of 2006.

HSBC Bank in Bangladesh

HSBC is one of the largest banking organizations in the world .In Bangladesh, the HSBC group's history dates back to 1996 when the Hongkong and Shanghai Banking Corporation Limited opened its first branch in Dhaka. Today, the HSBC group offers a comprehensive range of financial services to serve the needs of its customers. In Bangladesh, HSBC is operating with 9 offices and 16 ATMs in Dhaka, Chittagong and Sylhet. HSBC have 580 employees working for them.

During the last 15 years Bangladesh has seen a steady increase in the economy. More foreign investment has been coming in every year. The professional and the middle class people have more buying power. They also wanted



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