Four Seasons Case Study
Essay by 24 • March 27, 2011 • 293 Words (2 Pages) • 1,803 Views
Challenge: To preserve the soul of the legendary Geroge V Hotel while rebuilding it for contemporary travelers. Also, to enter the French market but keep the Four Seasons reputation.
Alternatives:
To become a "French Employer" and localize the hotel
Pros:
* Work someone more during peak hrs and less during a lull
* Polychronic culture-value human relationships
* Unions in France were easy to deal with
Cons:
* High taxes compared to other European countries
* Must document everything if want to terminate someone
* Big cultural adjustment
To run the hotel with the "Four Season Standards"
Pros:
* S-E-R-V-I-C-E
* Monochromic culture-schedule based
* It is successful in most other places
* Wants to be different not just french
Cons:
* Its not localized
* New Chef not Four seasons standard
* Employees are used to working in France so difference in cultures
Solution: I think the hotel should be run the "Four Seasons Way" with a little French touch.
Execution: Although you cannot hire new employees you must train the employees extensively to the four season's standards. We are already bringing in some French culture by locating
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