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An Internship Report on Operations Department at Oyo Rooms

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Letter of Accreditation[pic 1]

It is hereby certified that this report, entitled

“An internship report on Operations department at OYO Rooms”

Prepared by Mr/Ms. …..........................

Is an outcome of the ………… weeks internship undergone at

“Name of organization”.

The facts and ideas presented in this report are an outcome of the students’ hard work and dedication to the project, undertaken as a partial fulfillment for requirements for degree of

Masters of Business Administration.

The outcome of this project has been highly appreciated.


………………………..                                 .………………………                

Name of Supervisor                                    External Evaluator

Position                                                    Pokhara University        


(To be signed and sealed)                                    

First and foremost, I would like to thank Pokhara University for creating such a practical based education system under MBA Course which enables to enhance the capability and potentiality of students. I would also like to thank program co-ordinators of Ace institute of management for their regular guidance throughout the MBA program and also during my internship study.

I must take this opportunity to thank Oravels Stays Pvt. Ltd. commonly known as OYO Rooms for giving me the opportunity to complete my internship in such a reputed organization. It had been a great experience working in the OYO Rooms. This report is completely dedicated to all the people who have helped directly or indirectly.

I am very much grateful to Mr. Harshit Agarwal (Operations Head) and Bhanu Prasad (Cluster Manager) who have taught me the key concepts and overall operational functionalities of OYO Rooms.

Nabin Shakya

Roll number: 16570157

Section: B

MBA evening

Fall Batch 2016


NPS:                Net Promoter Score

OTA:                Online Travel Agent

GX:                Guest Experience

CM:                Cluster Manager

PM:                Property Manager

PTA:                Post Transformation Audit

Ops BG:        Operation Body Guard

PMI:                 Property Manager Incentive

URNs:                Usable Room Nights

List of Tables and Figures

[pic 2]

[pic 3]

Executive Summary

OYO, Indian hotel brand that owns, operates and even aggregates the standardized hotel rooms is among the fastest in the world, enabling guests to search and book a room in less than five seconds with just three taps.

OYO Rooms provides standardized hotel rooms with features such as an air-conditioned room, complimentary breakfast and Wi-Fi with 24x7 customer service support. Guests can use the OYO Rooms App for booking rooms on the go. They can also order beverages and request room service through the app. Hotel owners who partner with OYO Rooms are connected via world’s first tablet based property management App and become part of the OYO brand. According to a research carried out by CB Insights for The New York Times, OYO Rooms is among the companies that may be the next start-up unicorns. The company is backed by investors like the Softbank Group, Green oaks Capital, Sequoia Capital and Light speed India.

Launched on 2013, OYO was limited to only three major cities of India however it has expanded its business unbelievably within a short span of five years; it is currently operating in more than 230 Indian cities and six countries (including Nepal) with over 8500 hotels. Nepal is its second invasion overseas with the launch of a Hotel in Kathmandu. There are around 120 properties in Nepal operating at Kathmandu, Nagarkot, Dhulikhel, and Pokhara. Till December Company is targeting to operate on Chitwan and Bhairawa with total rooms of 3500, OYO’s expansion Spree in Nepal.


Table of Contents                                                                Page No.








APPENDIX        10


(Please note this is a format and subject to changes with the length of your report and its contents)



  1. Background of the Company

OYO is India's largest hotel chain operating in more than 230 cities across India, Malaysia, China, Indonesia, UAE, U.K and Nepal. With over 8000 exclusive hotels in its chain, OYO works near with its hotel partners while exercising full control over the hotels for ensuring a quality experience for travelers. It is India’s fastest growing branded network of budget hotels founded by young entrepreneur Mr. Ritesh Agarwal on 2013. OYO ensures hassle-free, comfortable and convenient accommodations for travelers at specially chosen OYO hotels across 450 cities around the world.



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