A Review Of Emailliterature

A Review of the Literature

Numerous Email business and communication experts refer to “does and don’ts” as the basis of email etiquette. Experts contend that communication is better facilitated when writer and reader use email etiquette guidelines. There are various etiquette guidelines and many different etiquette rules. Some rules vary according to the nature of your business or corporate culture. Often readers must initially judge motive and intent because the subject line is vague or the content is not the picture painted by the subject line.

This review of the literature on this email focuses on:

1. The subject line

2. Professionalism

3. The content

The subject line is where most readers usually obtain the most important fact about an email. A subject line, in turn, should clearly state what your reader can expect from your email (McDonald, 2006). First impression is critical at this point. Recipients scan the subject line in order to decide whether to open, forward, file, or trash a message (Bauer, Jerz, 2000). It is in this area that I focus most of my efforts in grabbing Mr. Fen’s attention. Establishing a caption that actually informs him of the basis of the email is essential. The subject line has to be inventive, specific, and brief (2). I set out to create a subject line to encourage Mr. Fen to read my email first.

Effective written communication enhances internal and external communications. A grammatically incorrect email can cause Mr. Fen to misunderstand my intent. In preparing this email, I found myself prewriting, brainstorming, revising, and proofreading. Well written email is powerful and has numerous other positive attributes, including its ability to be sorted, archived, indexed, and so on (Crainer, Dearlove, Des, Stuart, 2004).

Choosing the correct words can clearly communicate the desired message. On the other hand, a misplaced comma could dispatch an insincere message to Mr. Fen. Additionally, choosing the correct grammar to denote intimacy from a professional standpoint is a challenge. Another factor considered, was ensuring that appropriate thoughtfulness is not distasteful. The sincere feelings that can complement a written letter of gratitude are not easy to parallel in an email message. There for it is important that I use good manners, proper tone, correct spelling, and grammar in my message to Fen (2). A laborious task this may seem, but the benefits of sending an effective email to Fen may create positive consequences for L.A. Silks. Some people are good with pen and paper and some are not. Unfortunately, I am not.

People who receive email regularly are busy, particularly during business hours. I assume, with confidence, that Fen is such a person. If Fen were to receive a lengthy email, he may be prone to proceed to another email with the intent to revisit it later. Therefore, the body of my message is brief, but I also attempt to communicate gratitude (3). Additionally, I took into account the English reading level of Fen. In all probability, he reads at a high academic level. However, there is the language barrier to consider. This also pertains to the theme of the message (1). The time spent on ensuring the message coveys the intent and does not offend Fen is time well spent.

The intent of the message is to convey respect and gratitude for Fen’s efforts. In my opinion, previous written communications were aggressive, did not produce the desired results, and did not take into

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