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  • Is The Cross Training Of Customer Service Effective? The Case At The Nyc Dept Of Education

    Is The Cross Training Of Customer Service Effective? The Case At The Nyc Dept Of Education

    Is Cross-Training of Customer Service Staff Effective? The Case of Integrated Service Center at the NYC Department of Education. ORGANIZATIONAL BACKGROUND Currently the organization I am employed with is the New York City Department of Education. The New York City Department of Education is made up of 1,200 schools and is increasing steadily as new public schools as well as charter schools are added each school year. The school system is now organized into ten

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    Essay Length: 6,910 Words / 28 Pages
    Submitted: May 18, 2011
  • Case Analysis Of Faragher V. City Of Boca Raton

    Case Analysis Of Faragher V. City Of Boca Raton

    Facts: Between 1985 and 1990 Beth Ann Faragher worked part time and during the summers as an ocean lifeguard for the Marine Safety Section of the Parks and Recreation Department of the City of Boca Raton, Florida. During this time, Faragher's immediate supervisors were Bill Terry, David Silverman, and Robert Gordan. Two years after resigning as a lifeguard in 1990, Beth Ann Faragher brought an action against the City of Boca Raton, Terry and Silverman

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    Essay Length: 458 Words / 2 Pages
    Submitted: May 18, 2011
  • Creative Writing Assignment

    Creative Writing Assignment

    "Grandpa! Grandpa! Tell me a goodnight story! Please!" "It's time for you to be in bed isn't it?" "Just tell me one story and then I'll go to bed." "Well alright, but then straight to bed." "Okay, grandpa." "What story are you going to tell me?" "The story of how King Frances came to be king." So you want to know the story of how the story of how King Frances became king, heh? Well,

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    Essay Length: 444 Words / 2 Pages
    Submitted: May 18, 2011
  • A Case Analysis Of Calyx And Corolla

    A Case Analysis Of Calyx And Corolla

    A Case Analysis of Calyx and Corolla This analysis focuses on the case study of Calyx & Corolla, a mail order flower company. Calyx & Corolla is a relatively new company that utilizes a different distribution channel than conventional companies for fresh flowers. Calyx & Corolla mails flowers direct from the growers to the customers via Federal Express and eliminates the middleman (Appendix A). This permits Calyx & Corolla to provide fresher, longer-lasting flowers to

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    Essay Length: 4,633 Words / 19 Pages
    Submitted: May 19, 2011
  • Case StudyÐ'ЈÐ'Ñ"Macmillan And Grunski Consulting

    Case StudyÐ'ЈÐ'Ñ"Macmillan And Grunski Consulting

    Introductory Overview The group project, Macmillan and Grunski Consulting, consists of two sections. The first part explains the case about discounted cash flow analysis, by answering the given nine questions. The second part discusses the retirement planning.  Case Study Sandra Macmillan, one of the founders of Macmillan and Grunski Consulting which provides financial planning services, is now giving a short project to Mary Somkin, the firmÐ'ÐŽÐ'Їs top secretary. If she can successfully demonstrate her

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    Essay Length: 3,353 Words / 14 Pages
    Submitted: May 19, 2011
  • Solagen Case Study

    Solagen Case Study

    1) Why has Kodak learned so little about the gelatin manufacturing process in 150 years? Why is the learning curve so flat in gelatin manufacture? The gelatin current process: It was a almost a craft production It has been passed from generations to generations It has relatively worked well The process was largely uninfluenced by new technologies Why? No one has stopped to look at the process with a scientific approach. Kodak had a culture

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    Essay Length: 1,063 Words / 5 Pages
    Submitted: May 19, 2011
  • Starbucks Case Study

    Starbucks Case Study

    Introduction Since its' 1992 IPO, Starbucks has continually focused on growth. Initially, the growth was targeted to enable Starbucks to achieve their goal of becoming the leading North American retailer of specialty coffee. The early success they achieved resulted in Starbucks expanding their original goal to that of becoming the most recognized and respected coffee brand in the world. By way of example, this case study focuses on a request by McDonalds to serve Starbucks

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    Essay Length: 1,449 Words / 6 Pages
    Submitted: May 20, 2011
  • Case Study: Nike's Competitiveness

    Case Study: Nike's Competitiveness

    I. Abstract: In this paper, I would like to discuss about what is Porter's Value chain, and then apply it to the case of Nike, the world largest footwear maker. Here is a brief introduction about the content: I: Abstract II: Introduction: explanation about Porter's Value Chain III: Case study: Nike, Inc. * Chapter 1: NIKE - The Rise to Be a World Top Shoe-Maker * Chapter II: NIKE's 9 Main Factors of Success *

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    Essay Length: 644 Words / 3 Pages
    Submitted: May 20, 2011
  • Ibm Case Analysis

    Ibm Case Analysis

    Muddy River Flood Warning Action Procedures NU Facilities Costumer Service Center Overview In 1996 the Muddy River overflowed its banks and caused over 100 million dollars in damages to residents, institutions and public property infrastructure in the Fenway Cultural District. In June of 1998 floods hit the Muddy River once again, and again lack of preparation and timely notice resulted in millions of dollars in damages. As a result Massachusetts Emergency Management Agency, Massachusetts Department

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    Essay Length: 949 Words / 4 Pages
    Submitted: May 20, 2011
  • Levi's Case Study

    Levi's Case Study

    Brand Report: Levi's Strauss & Co. Company Analysis In 1853, a Bavarian immigrant named Levi Strauss opened a dry-goods business in San Francisco, California. Roughly twenty years later, the problem miners had with finding sturdy pants was brought to Levi's attention. This is what ultimately led Strauss to ease out of selling dry-goods and focus on designing the first pair of denim high-wasted overalls, later known as jeans. In 1873, Levi Strauss used his money

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    Essay Length: 5,559 Words / 23 Pages
    Submitted: May 20, 2011
  • Apple Case Study

    Apple Case Study

    1.0 Executive Summary Through five focused chapters, this report assesses Apple's MP3 player and Personal Computer (PC) to achieve 2 main objectives; (i) sustain leadership in global MP3 player industry, and (ii) increase revenue and market share in USA PC industry. The report starts with an analysis on Apple's financial and strategic performance under Jobs' leadership (Chapter 2). Under the macro-environment analysis in Chapter 3, key success factors, industry attractiveness and industry driving forces are

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    Essay Length: 2,568 Words / 11 Pages
    Submitted: May 20, 2011
  • Case 1: Frito‐Lay Dips

    Case 1: Frito‐Lay Dips

    Synopsis of the Situation: In the mid 1980s the dips industry was a very profitable growing industry. The total dip sales through supermarkets in 1985 were $620 million (construct 80 % of the total dip sales), which encourage some of the main food companies to seriously pursue introducing a line of dips in their products line. Frito-Lay's was the major competitor in shelf-stable dips with $135 million in sales. The total shelf-stable dips sales in

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    Essay Length: 767 Words / 4 Pages
    Submitted: May 21, 2011
  • Mystery Cases

    Mystery Cases

    Mystery cases "The Yellow Face" is a short story where Sir Arthur Conan Doyle narrates the conflict between Mr. Grant Munro and his wife Effie. She says that her first husband and child had died of yellow fever back in Atlanta. Mr. Munro fells in love with this lady when she moves to Pinner, Middlesex. This happily married couple starts having problems when Mr. Munro discovered that she is keeping a secret from him, secret

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    Essay Length: 1,113 Words / 5 Pages
    Submitted: May 21, 2011
  • Sas Case

    Sas Case

    The software industry has a highly competitive structure. The firms in the industry needed software talent, which was getting scarce, in order to develop innovative but useful products to satisfy the customer. The people talent will complement the Research and Development, which contributes significantly to the industry development. In order to make profits, the above mentioned two resources should innovate to keep the technology up-to-date and change it when required; else companies will shut down

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    Essay Length: 938 Words / 4 Pages
    Submitted: May 21, 2011
  • Bank Of America- Case Study

    Bank Of America- Case Study

    Case Study Brief Introduction: The Bank of America was formed in 1998 after the merger of California based Bank of America and the Nations Bank of North Carolina. At the end of the 20th century the bank stood as the second largest bank in the American market with close to 4500 branches operating in 21 states. Most of these branches were located in high growth markets of the south and west coast. Globally, it employed

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    Essay Length: 1,133 Words / 5 Pages
    Submitted: May 22, 2011
  • Case

    Case

    1) As we can see, on the calculations; the company has chosen labour hours for the allocation base. But when we do the calculations with the machine hours with the allocation base, we face with a huge difference and moreover see a lower total cost, which make high the profit. Making profit higher will be a good thing, so the company should choose the machine hours for their allocation base and calculations. In addition; because

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    Essay Length: 398 Words / 2 Pages
    Submitted: May 22, 2011
  • Demon Internet Ltd Case

    Demon Internet Ltd Case

    Home Page | About Us | Press Enquiries| Reports | Policy Issues | News Items | Press Releases | Mailing Lists | Bookstore [This version is provided by http://www.cyber-rights.org] Case Analysis of Laurence Godfrey v. Demon Internet Limited By Yaman Akdeniz, CyberLaw Research Unit, Faculty of Law, University of Leeds, Leeds LS2 9JT. E-mail: lawya@leeds.ac.uk Copyright © 1999 Yaman Akdeniz Published in (1999) Journal of Civil Liberties, 4(2), 260-267 (July). Please cite as: Akdeniz,

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    Essay Length: 3,491 Words / 14 Pages
    Submitted: May 22, 2011
  • Gllette Case

    Gllette Case

    EXECUTIVE SUMMARY The following report contains information that will help Gillette Company to succeed and be a force to be recognized with in the grooming product, portable power, and oral car markets respectively. The report will start of with three major problems that Gillette Company is facing, followed by a detail situation analysis. In our situation analysis there is a comprehensive SWOT analysis, followed by a customer analysis, and an external analysis. Then we will

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    Essay Length: 1,468 Words / 6 Pages
    Submitted: May 23, 2011
  • Li Ning Marketing Case Study

    Li Ning Marketing Case Study

    In its mission statement, Li-Ning vision is to be ÐŽ§a world's leading brand in the sports goods industry.ЎЁ While it is obvious that Li-Ning has been hugely successful in maintaining its brand image and sales growth in China, I believe that Li-Ning can further improve its market share by positioning themselves differently from the top 2 player in the industry: Nike and Adidas, by exploiting its comparative advantage over these multinational companies. The primary target

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    Essay Length: 567 Words / 3 Pages
    Submitted: May 23, 2011
  • Gmail - A Case Study

    Gmail - A Case Study

    GMail-A Case Study "...Search is Number Two Online Activity - Email is Number One; 'Heck, Yeah,' Say Google Founders..." Headline of press release issued by Google on April 1, 2004 for GMail. On 1st April 2004, Google announced a new web-based mail service called Gmail. During launch it announced a one GB of free storage for each user. It has many of new features for regular webmail users such as grouping of messages into one

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    Essay Length: 2,338 Words / 10 Pages
    Submitted: May 23, 2011
  • Du Darsft Case Analysis

    Du Darsft Case Analysis

    Problem Description The German subsidiary of Unilever, Union Deutsche Lebensmittelwerke has positioned itself in the "quality" segment of the food products. The company, in light of the following factors had decided to develop and test market low calorie versions of the food products: 1. The success of low-calorie products in the United States 2. The increase in the number of such products in German health food stores. 3. The growing concern over excess calorie intake

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    Essay Length: 1,185 Words / 5 Pages
    Submitted: May 23, 2011
  • Netflix Case

    Netflix Case

    1. Describe the competitive environment of the video rental industry. Convenient and immediate service, lower prices and an informative network are what customers of video rental industry are looking for. In order to achieve shorter delivery time, companies in video rental industry tend to build strong logistics networking and use information technology to facilitate the operation. The number of distribution centers and the smoothness of operation could be the most fundamental indicator for the scale

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    Essay Length: 397 Words / 2 Pages
    Submitted: May 23, 2011
  • Reebok Case

    Reebok Case

    Objective Before 1987 1987 1988 Communication Objectives Make Reebok as visible as possible - Invest on all kinds of promotional tools, such as AD, PR, SP, and sponsorship Increase brand awareness - great attention on advertising Shape strong brand image - Paid star athletes to wear Reebok - Provide potential star free shoes and clothing Create positive brand association - Funded research on injury prevention - Put Reebok shoes on the feet of TV aerobics

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    Essay Length: 4,204 Words / 17 Pages
    Submitted: May 23, 2011
  • Ipod Case Study

    Ipod Case Study

    When Apple first entered the mobile music market in September 2005 with their partnership announcement between Motorola and Cingular Wireless to produce the ROKR, Apple’s strategy was to tap into the potentially huge market for mobile music devices and services. Apple’s contribution to the partnership was to offer access to their highly successful iTunes music service, allowing Motorola to design and develop the physical handheld mobile device and Cingular to provide the wireless data services.

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    Essay Length: 1,294 Words / 6 Pages
    Submitted: May 23, 2011
  • Neoclassicism Case

    Neoclassicism Case

    Neoclassicism Name Grade course Tutor Date Introduction Classicism majors in expressions that feature classical antiquity. It reserves a formal and conservatism theme in its lack of rhythmic movement depiction, or specific emphasis on bodily features. Neoclassicism on the other hand is a theme of art, music, drama, theatre, architecture, and decorative works depicting rhythmic movements drawn from the Western classical art and culture. Pablo Picasso's muse He was born on October 25 1881, in Malaga,

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    Essay Length: 1,501 Words / 7 Pages
    Submitted: May 23, 2011

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