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Smart Alerts

Essay by   •  May 2, 2016  •  Business Plan  •  699 Words (3 Pages)  •  787 Views

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Alerting is NOT working:

  • Options – do something OR do nothing
  • Alternates for do something
  • For subscribers – only notifications on changes; other interactions – systems logs in and can be checked
  • Smart alerts (content based changes)
  • Smart alerts (content based changes with incentive based alerts) – effectively same as smart alerts above but we recharge mobile based on some criteria (one person per project per month)

Smart alerts

  • Core concept – for assignees
  • Everyone has an A grade; goal is to keep it, upgrade to A* or downgrade based on OR
  • Everyone earns points for actions done or not done
  • Weight for issue [NOTE:  issue is proxy for agenda item, document, task, BOQ line item, material, labor skill]
  • Priority of issue, document, task, BOQ line item, material, labor skill [Priority – High – 5; Medium – 3; Low – 1]; [Issue – 3; Document – 5; Task/Activity – 7; BOQ item – 10]
  • Importance of issue – on critical path (high), float is Delta (x% of project duration) (medium), rest of them (low) [High – 10; Medium – 5; Low – 2]
  • Attached to schedule (yes) or not (no) [Yes – 100; No – 1]
  • Weight of issue: [Priority * Activity * Importance * Schedule Attached]
  • Weight for assignee
  • Grade status (effectively proxy for reliability)
  • # of reminders before issue is closed [1st reminder – 1; 2nd reminder – 1/2; 3rd reminder – 1/3]
  • # of due date changes [<2 repetitions – 1; <5 repetitions – 1/2; >5 repetitions – 1/3]
  • # of years as nPulse user [<5 yrs – 1; <10 yrs – 1/2; >10 yrs – 1/3]
  • # of reminders open/read [>80% - 1; 20% – 80% - 1/2; <20% - 1/3]
  • #/frequency of login [>3times a week – 1; >3 times a month – 1/2; <3 times a month – 1/3]
  • Frequency of alerting
  • {dueDate – today} / 3; rounded up [daily, 3 days, weekly, 15 days, monthly, quarterly]
  • 1 reminder 3 days before due date if NOT a duplicate of above
  • 1 reminder on due date
  • 1 reminder 3 days after due date
  • 30 days after due date – auto close with notification
  • 1 SMS reminder 1 day before due date and on auto close
  • Point calculations
  • Base value: projectValue / # of days of project
  • BaseValue*frequency*WeightForAssignee*WeightForIssue
  • Bonus depending on # of alerts responded to – [>80% - 50% bonus; 40 – 80% - 25% bonus; <40% - no bonus]
  • Message variations (few suggestions):

Hi there,

You have __ items pending. Atleast __ of them are crucial. Closing those atleast those will each of your __ points. Completing all ___ will give including bonus points a total of ___ points.

Sincerely,

Hi there,

It is great to re-connect. Since the last reminder, you have closed __ issues. You earned ___ points. Unfortunately, a couple of are slipping; __ to be precise are delayed and __ are close. Getting these done today will earn you ___ points. There are a total of __ issues and closing all will give ___ points with __% bonus.

Sincerely,

Hi there,

Looks like you are too busy to close issues. Tell you what. Anyways, it looks like ___ of the issues are more than 30 days old. Let us close them for you. If you feel they should remain open, let us know within a day.

Of the remaining __ issues, only ___ are critical and closing them will save potentially __ days. It will be a great help if these can be closed.

Sincerely,

  • UI changes:
  • Show auto closed issues
  • Show logs of all notifications sent – sortable, filterable, searchable by issue, agency, person, task,
  • Show consolidated project status irrespective of module
  • Show consolidated to-do by agency irrespective of module

...

...

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