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Autor: anton • December 23, 2010 • 4,685 Words (19 Pages) • 782 Views
GREENING OF THE HOSPITALITY INDUSTRY:
TOWARDS A CONSISTENT, MANDATORY, RATING STYLE GREEN HOTEL LABELING SYSTEM
AN ARTICLE BY VERITY ILEY
FOR THE ATTENTION OF THE EDITORIAL BOARD: HEATHER HARTWELL
Ð²Ð‚?JOURNAL OF FUTURE INDUSTRY ISSUES.Ð²Ð‚™
IN PARTIAL COMPLETION OF BA (HONS) INTERNATIONAL HOSPITALITY MANAGEMENT
14TH MAY 2008
Environmental issues are of increasing concern nationally and globally. Consumers expect hotels to be environmentally friendly which is found to influence their purchasing decisions. Consumers rely on hotel labeling to clearly inform them of the companies contribution. The increasing perception that consumers are influenced by labeling has lead to an increase in faux eco-tourism or Ð²Ð‚?green washing,Ð²Ð‚™ as a method to gaining competitive advantage, mainly through the use of misleading Ð²Ð‚?greenÐ²Ð‚™ claims. This does not allow the consumer to make a clear and informed choice, green claims interfere with certification program labeling, and there is a lack of education on the consumers behalf of how to interpret the information. The exploitation of this has led to broken down consumer trust, of which needs to be restored in order to progress towards environmental targets. This article seeks to the issue towards recommendation for improvement.
This article will begin by briefly looking at government initiatives and consumer concerns about environmental issues within the hospitality industry specifically focusing on hotels. In will then discuss how hotels have used initiatives, to advertise to and market to consumers, progressing to probe further into green claims, Ð²Ð‚?greenÐ²Ð‚™ hotel labels and certifications. It then seeks to discuss the importance and relevance of clear labeling from environmental issues, The article will explore the issue of Ð²Ð‚?green marketingÐ²Ð‚™ and Ð²Ð‚?green washing;Ð²Ð‚™ how it is seen to be exploiting current legislation and to some extent consumer naivety, following this it will round up the issues with hotel labeling.
The article then considers other hospitality labeling systems and initiatives, as a source of comparison to gain a broader perspective on the matter. The article concludes by discussing how a new and/ or improved Ð²Ð‚?greenÐ²Ð‚™ labelling systems could address the issues previously discussed, and proposes areas for further research.
GOVERNMENT INITIATIVES AND CONSUMER CONCERNS
Environmental issues are of increasing concern for government; high on the agenda now for all political parties (Mintel 2007). Supply-side initiatives such as the International Hotel Environment Initiative (IHEI) and increasing client requirements have created greater awareness and demand for change, for transparency regarding tourism companiesÐ²Ð‚™ action (Mintel 2002). A survey carried out by EDF Energy demonstrates this, showing that becoming more environmentally friendly has taken priority over traditional New YearÐ²Ð‚™s resolutions such as getting a new job or quitting smoking (Anon2 2008).
There is not only national but growing global public concern for the safety and reservation of the environment (DÐ²Ð‚™Souza 2004). The hospitality industry is a major consumer of resources and products including water, power, and newspapers and cleaning supplies (www.economicallysound.com), and two surveys suggest that consumers recognise this. In the first, 90% of consumers in a survey of 2,000 UK customers, carried out by Travel Lodge, stated they believe hotel and tourism companies have a responsibility (Thomas 2007). In the second, a global survey of 300 international travellers carried out by the Small Luxury Hotels of the World and the IHEI, found consumers believed empathetically that hotels have a major responsibility towards the environment, with the majority agreeing that it is important that hotels actively take steps to preserve and protect natural resources (Mintel 2002). This is important as it places an expectation on the company.
Central and local governments have introduced many initiatives to encourage Ð²Ð‚?sustainableÐ²Ð‚™ living, including hotels (Mintel 2007). One of the government initiatives to encourage companies to become Ð²Ð‚?greenerÐ²Ð‚™ in hotels is through after assessment and uptake of certain practices and policies, qualifying them to certify using a label a demonstration of their commitment to the environmental issues.
HOTELS USING Ð²Ð‚?GREENINGÐ²Ð‚™ TO ATTRACT CONSUMERS
Green travel has become big business, worth Ð'Ðˆ409m in Britain which is set to grow 25% year on year (Hammond 2007). This comes as no surprise, due to the increasing awareness and demand. A survey carried out by Small Luxury Hotels of the World and the IHEI revealed that the majority of participants would be more likely to book a hotel with an environmental attitude (Mintel 2002). It is no wonder companies have started competing to demonstrate to consumers their commitment to the issue (Mintel 2007).
In more ways than one the hospitality industry can boost its bottom line by adopting environmental procedures and policies (www.economicallysound.com); firstly through financial savings from the policies and procedures, secondly and perhaps more importantly, through pandering to the demands of consumers. According to Matt Bake, UK director of Protocor and Gamble, it is as consumers become more and more conscious of their attitudes towards environmental issues that restaurants and hotels who display strong green credentials can gain the upper hand over competitors who cannot (Anon1 2007).
Building on this last point and perhaps most importantly there has been a rise in perception that consumer purchases are somewhat influenced by environmental labels (DÐ²Ð‚™Souza 2004). It is no wonder companies are keen to get any sort of Ð²Ð‚?green labelÐ²Ð‚™ that they can onto their services.
HOTEL Ð²Ð‚?GREENÐ²Ð‚™ LABELS AND CERTIFICATIONS
As part of government incentives, a hotel can opt onto a certification programme which grants them permission to be able to display a