To Produce a No-Frills Training Solution for Customer Software

A project is won to produce a no-frills training solution for customer software because it was the lowest bid submitted. They used a fixed-price contract and set the schedule as the highest priority. The software was delivered to the training contractor late. The project was done on time and budget but did not meet quality requirements. How can this project be characterized?

The project was an unequivocal success.

The project was a mixed success, but the customer cannot complain because both sides had failures.

The project succeeded because this was a low quality project by design that got done on time despite customer delays.

The project failed because it missed its quality requirements.

A process gets the job done, but a team member claims that there is a more efficient way. The process is fairly complex, so the project manager wants to see what this suggestion looks like in theory before trying it out. What tool or technique can do this while addressing all mandatory dependencies?

Cause and effect diagram

Activity network diagram

Matrix diagram

Benchmarking

What process gets some of its data from a process improvement plan?

Process decision program chart

Control Quality

Validate Scope

Perform Quality Assurance

A set of control chart measurements shows that the rule of seven has been violated. What could be checked that, if it turned out to be off, could show that the process was in control?

Redefining quality requirements to focus on grade

Measurement tool calibration for precision

Redefining quality requirements to focus on quality audits

Measurement tool calibration for accuracy

Which area does everyone need to be involved in for it to be successful, especially top leadership, the project manager, and team members, but also all other stakeholders?

Controlling risks

Quality management

Quality audits

Risk response planning

A project manager wants to track the amount of variation in a set of deliverables being produced over the course of the project and make adjustments if results start failing to conform to the expected result. Which quality tool might provide this capability?

Plan, Do, Check, Act model

Ishikawa diagram

Control chart

Total quality management

Project objectives specify that quality is a primary constraint. Which of these other constraints can be satisfied without negatively impacting the quality constraint?

The schedule can be shortened.

Scope can be increased.

Risks can be avoided.

The budget can be decreased.

What quality initiative would the project manager be unable to implement unless the entire performing organization has adopted it at a strategic level?

SWOT analysis

Pareto analysis

Six Sigma

Cost of quality

Two subroutines do not interface as intended. The project manager asks each programmer why this might have occurred. One says it was a misunderstanding of the point of overlap; the other says it was a missed technical requirement. What tool or technique could help the project manager probe deeper into various categories of reasons by helping ask why after each reason is given?

Cause and effect diagram

Perform Quality Assurance process

Histogram

Checksheet

Flowcharts are often useful for

understanding and estimating the cost of quality in a process.

identifying the vital few defects.

organizing the activities in a schedule, or showing the relationship between activities in a schedule.

identifying root causes of defects.

As a project is ongoing, the project manager decides that more time needs to be spent on quality. Which is a good way of selling this to decision makers?

The results will be worth the higher overall project costs.

It is an opportunity to lower overall project costs.

It will better prepare the team to react quickly to each issue after it occurs.

The results will be more consistent even if team morale suffers.

What can be said about the need for root cause analysis in the process given the interval sampling results below?

There needs to be a root cause analysis to investigate the rule of 7 issue.

There is no need for root cause analysis at this time.

The points should fall between the UCL and the CSL, so a root cause analysis is needed.

The process shows too much variability, so a root cause analysis is needed.

Design of experiments (DOE) is a statistical method that helps identify which factors may influence specific variables of a product or process under development or in production. It also plays a role in the optimization of products or processes.

Understanding the relationship between process inputs and outcomes is an important part of quality planning. Which Plan Quality Management technique helps identify the input variables that have the most influence on the overall process outputs?

Process adjustments

Statistical

...