The Managerial Problem Of The Disgruntled Customer

The Managerial Problem of the Disgruntled Customer

The problem for managers is miscommunication between managers and customer lack of listening, lack of willingness to compromise, and a lost of temper. Such problems are avoidable and can be stopped if the two parties work together to solve the problem. In every business there are going to the times when the rules clash with the wants of he customer.

Lack of listening can and usually is the main problem of miscommunication between customers and management. A problem as little as this can be fixed by doing one thing listening. The common curtsey of listening is not hard and is usually used by the manager to help smooth things over with little conflict. On the other hand the customer may not want to listen to the other party feeling that they are correct with no reason to talk. This may led to more problems which sometimes escalate the miscommunication.

Compromise is defined as the settlement of differences by mutual concessions. The definition of this work is easier said than done when talking about the problems of most disgruntled customers. The compromise is the last thing on their minds and should be the first. To solve most of their problems when involved in a transaction a simple compromise that is within the rules of the business and in the best interest of the customer can be reached but is sometimes halted due to the customer not seeing that they are not tiring to be taken advantaged of but helped.

A shortness of temper on the part of the customer is the most known and widely seen effect of miscommunication. This can be avoided by simply not letting thins very small get to the customer such as stipulations and claws. When dealing with a customer that has lost their temper it is good to remain calm and try to relate the problem with as much clarity and poise as possible. In doing

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