Management, Leadership

1. What are some of the changes happening in management today?

Managers are being educated to guide, train, support and teach their employees rather than tell them what to do.

2. What is the definition of management used in this chapter?

Management - the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

3. What are the four functions of management?

Four functions of management are:

* planning

* organizing

* leading

* controlling

Pp190

1. What is the difference between goals and objectives?

Goals are broad, long-term achievement that organizations aim to accomplish.

Objectives are specific, short-term plans made to help reach the goals.

2. What does a company analyze when it does a SWOT analysis?

Managers look at the Strengths, Weaknesses, Opportunities, and Threats facing the firm.

3. What is the difference between strategic, tactical, and operational planning?

Strategic planning - the setting of broad, long-range goals by top managers.

Tactical planning - the identification of specific, short- range objectives by lower- level managers.

Operational planning - the setting of work standards and schedules.

4. What's the seven Ds in decision making?

The seven Ds of decision making are:

* define the situation

* describe and collect needed information

* develop alternatives

* develop agreements among those involved

* decide which alternative is best

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