From Ehealth

To upgrade from a previous version, do the following:

NOTE: SystemEDGE 4.2pl1 no longer uses the Microsoft Master SNMP

agent. SystemEDGE 4.2pl1 can not be configured as a sub-agent

under the Microsoft Master Agent.

1) Save the distribution to the file "sysedge.exe"

2) Log onto the target NT system as administrator

3) If you are upgrading SystemEDGE on the target NT system and using

the Top Processes AIM, please stop any service using the Top

Processes dll before extracting the SystemEDGE software.

If upgrading SystemEDGE 4.1pl4 or lower, stop

the Microsoft master SNMP agent.

If upgrading SystemEDGE 4.2pl1 or higher, stop

the SystemEDGE Service.

Failure to stop the service may cause the Top Processes AIM

not to be updated.

4) Run the file "sysedge.exe c:"

This will cause the distribution to be installed in the

directory "c:sysedge".

This installation will copy the sysedge.dll, sysedge.cf and sysedge.lic

files to the system32 sub-directory located under the system root

(e.g. c:winntsystem32).

NOTE: If you are upgrading, setup will not copy the sysedge.cf and

sysedge.lic files. You should read the new sysedge.cf file in the

sysedgeconfig directory to find new configuration file options

that you may want to use.

5) The installation process will prompt you for licensing information.

If this system is currently connected to the Internet, you should

be able to license the system automatically by providing your

license account information. If this fails to obtain a license,

please follow the licensing directions below.

The setup program will output a message indicating that you need

a license for this host machine. The agent will also print

out a string which you must provide to Concord.

In your favorite Web browser, go to license.concord.com

and select "For Registered Customers" if you are a current user.

Select "For Evaluations" if you are evaluating SystemEDGE.

Fill out the form using the information printed by the agent.

A license will be generated for you which you must place

in the file: sysedge.lic located in the system32

sub-directory under the system root

(e.g. c:winntsystem32sysedge.lic)

- or, if you do not have Web access -

Fill out the license request form "config/license.txt"

with the complete string generated by the agent.

Send this completed form to license@concord.com.

A license will be generated for you which you must place

in the file: sysedge.lic located in the system32

sub-directory under the system root

(e.g. c:winntsystem32sysedge.lic)

6) You should edit sysedge.cf to configure SystemEDGE to

conform to local administrative policies. The sysedge.cf file

is located in the same sub-directory as the sysedge.lic file.

Release Notes and User Manual:

Print out the following pdf documents:

docrelnotes.pdf

docmanual.pdf

Note: pdf docs can also be viewed using a pdf pre-viewer such as acroread.

SUPPORT:

Please see the following URL for support information, FAQs, etc.

http://www.concord.com/support/

You can also contact Concord Communications at:

support@concord.com

----------------------

Concord Communications, Inc. End User License Agreement

IMPORTANT - READ CAREFULLY BEFORE OPENING SOFTWARE PACKAGE

THIS END USER LICENSE AGREEMENT (the "Agreement") IS A LEGAL AGREEMENT

BETWEEN THE USER OF THIS PRODUCT ("you" or "your") AND CONCORD

COMMUNICATIONS, INC. ("CONCORD"). BY OPENING THE SEALED PACKAGE

CONTAINING THE SOFTWARE AND DOCUMENTATION (THE "PRODUCT"), YOU

INDICATE YOUR ACCEPTANCE OF THE AGREEMENT AND EXPRESSLY AGREE TO BE

BOUND BY THE TERMS AND CONDITIONS CONTAINED HEREIN. IF YOU DO NOT

AGREE TO BE BOUND THIS AGREEMENT, YOU ARE NOT AUTHORIZED TO USE THE

PRODUCT.

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