Kuddy Case

KUDLER FINE FOODS SERVICE REQUEST SR-KF-013 20within an appropriate budget and schedule will require reviewing trade-offs that could balancethese.In analyzing the design trade-offs of this system, reducing the costs and timeframe willonly result in a system that does not perform adequately. The basic requirements for thisstructure should allow the system to run without interrupted performance, and without reducingresponse times for integrated systems or processes. Upgrading the point of sale systems for Kudler Fine Foods would significantly increase costs as well as delay the timeline for implementation of the project. Replacing the point of sale system would require upgrades tosome of the currently used equipment as well as necessitate the installation of new equipmentthroughout the organization. However, replacing this equipment can improve the stability of theentire system, cut costs associated with servicing outdated equipment, and increase theperformance of the processes. Increasing system performance of the network would requireadditional capital investment in the project, and the current infrastructure within all stores wouldrequire upgrades to avoid compatibility issues.Kudler Fine Foods can benefit with the trade-offs by saving time and money or improveperformance and increase the system stability. However, the owner will need to decide theoptimum balance with implementation of the Frequent Shopper Program. The goal for thisprogram balances expense, time, and improved performance. Detailed design processes anddesign specifications presented below confirm the system design processes required.

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Recommendations of system components design for software include continuing existingprimary tasks and adding functions to support the Frequent Shopper Program. The modifiedPoint of Sale software will provide customers with real-time updates of point balances. This

KUDLER FINE FOODS SERVICE REQUEST SR-KF-013 21information will be available on the customer¶s receipt as well as the customer portal on theKudler Fine Foods

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ebsite, as demonstrated in Diagram 13: System Model - Customer Processes provides the added convenience of viewing accumulated points balances andredeeming earned points for featured incentives. The server updates the customer portal on theKudler Fine Foods

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ebsite as customers present his or her frequent shopper card at checkout.This activity updates the point balances for immediate availability on the

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ebsite. The Point of Sale software will send data to the database management system to evaluate collectedinformation. The sales and marketing, and operations departments will use this data to makeinformed decisions regarding purchasing routines at each store location. These decisions wouldallow the sales, marketing, and operations departments to forecast the inventory, sale strategies,and marketing campaigns needed for increasing profits. The

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